Comments on: Why ADP PayForce sucks – again!

By: Tyler Durden

Tyler Durden — Wed, 18 Jan 2012 19:26:59 +0000

Nice to see a “founder and chairman” goes into their own system to find a particular user. If the head of the company does it, I bet all the employees look up other peoples’ information. Stay away from this guy.

By: Steve Sarowitz

Steve Sarowitz — Sat, 07 Jan 2012 13:58:25 +0000

John, I am sorry that you feel that way. It was my intent to help you, not embarass you. It is not our general policy at Paylocity to work directly with individual employee users. Your HR Administrator is our actual customer and we do not want to interfere with their relationship with their employees. I contacted your HR Admin promptly after your post to attempt to solve your issue and to ensure that this was not an issue with anyone else at your company. I also should mention, since you have implied that we have a systemic issue, that we have hundreds of thousands of employee users, including over 400 employees at Paylocity alone, who are successfully accessing our system.

I also sent you the following e-mail directly after talking to your administrator:

You had posted the following comment:

Hi Steve Sarowitz,

I have had nothing but problems with Paylocity. My employer uses it, and I can rarely access it without problems. I set up my password with my HR admin present, it doesn’t work the next time I access the site. Request password reset? Good luck getting an email link. I am switching back to paper checks, the trouble I have accessing my pay info is just too much. I have had to visit the HR admin far too often to deal with your site’s issues, it’s just not worth it to me.
Here to read the replied comment directly: http://mansurovs.com/tech/why-adp-payforce-sucks-again#comment-13579

I am sorry that you have found our system frustrating to use. While I understand your frustration at our security, our #1 priority is to keep your data secure. As long as you are able to remember your user name and password going forward, our system will remain easily accessible to you.

I followed up with Terry Hayden, who manages your company’s payroll, and walked him through resetting the challenge questions that you had originally set up. He unlocked your user account as well. If you like, Terry can also reset your password for you if you are having issues with doing it yourself.

Happy Holidays,

Steve Sarowitz
Founder and Chairman
Paylocity

By: John Tapp

John Tapp — Sat, 07 Jan 2012 05:06:38 +0000

it was very disturbing to me that you contacted my HR admin in response to my comments, Steve. Looking up my info on your service was one thing, but if I had wanted my superiors involved, I would have involved them. It was arrogant and vindictive of you, totally unnecessary, and actually pretty creepy. Your attempt to embarrass me failed, and now everyone will see just how you conduct yourself.

By: Lame

Lame — Fri, 06 Jan 2012 23:13:17 +0000

Very lame Steve.

By: John Tapp

John Tapp — Fri, 23 Dec 2011 08:12:36 +0000

By: Pot calling Kettle

Pot calling Kettle — Wed, 14 Dec 2011 08:52:54 +0000

http://www.inc.com/magazine/20081201/paylocitys-steve-sarowitz-spent-1-million.html

Seems a little hypocritical.

By: Steve Sarowitz

Steve Sarowitz — Tue, 06 Dec 2011 14:13:58 +0000

Paylocity has always had a passion for providing exceptional service. We survey our clients twice a year and the vast majority of our clients give high ratings to both our service and our software. However, no company is perfect. We encourage any client with a complaint about our service to contact our customer service management team.

By: Joe

Joe — Mon, 05 Dec 2011 23:03:41 +0000

Steve Sarowitz:

You may be the CEO of a monetarily profitable company, but your written words neither reflect the patience nor the insight required of the head of a SUCCESSFUL company. (SUCCESSFUL meaning that your profit takes the form of both cash and customer satisfaction.) Also, you need to go back to 3rd grade and learn how to spell. I could think of no better reason to disqualify a company from handling my small fortune than a permanently posted misspelling of an extremely common word by the CEO! Its just the sort of thing that shows your [lack of] attention to detail.

By the way, a quick review of ALL your posts on this page (not just this thread) reveals that your product may be superior to ADP’s, your service is not! So, how does that make you any better?

I think I speak for most everyone on this page when I say that you need to either

(a) stop developing your product so aggressively in favor of developing your service.

(b) Get the hell off of this forum and stop advertising on the heels of ADP’s problems when you have comparable service problems.

I anxiously await your response with proper spelling and grammar.

By: Cecil

Cecil — Wed, 30 Nov 2011 17:53:14 +0000

Your first paragraph says it all. Without a bundle of services SAAS is a bunch of crap.

By: Cecil

Cecil — Wed, 30 Nov 2011 17:52:08 +0000

Heather, I can agree that outsourcing can be bad, however, ADP is only outsourcing mundane work processes, not customer service. SAAS is a good solution, however, some companies prefer their data to be right next to them.